EXCHANGES AND RETURNS POLICY

 

 

SIZE EXCHANGES (Peninsula and Balearic Islands)

If, after purchasing one of our products, you wish to exchange it for a different size, we offer your first size exchange completely free of charge*.

You have 7 days from the date of receipt of your order to request a size exchange.

Size exchange requests must be submitted via our WhatsApp chat, indicating your order number and the new size you require.

A MRW courier will collect your parcel from the delivery address.

*The FREE size exchange service is only available for orders delivered to mainland Spain and Portugal.

 

 

STANDARD RETURNS

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If you wish to return your order for a refund, you must notify us via WhatsApp within 7 days of receiving your order. For the refund to be processed, the items must arrive at our premises within a maximum of 15 calendar days.

Any CUSTOMS DUTIES incurred will always be BORNE BY THE CUSTOMER.

Orders placed from outside Spain or Portugal, as well as orders delivered to the Canary Islands, Ceuta or Melilla, must be returned by the customer at their own expense.

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RETURNS OF MADE-TO-MEASURE GARMENTS

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If your order includes a made-to-measure garment or a product embroidered with your initials, RETURNS AND EXCHANGES ARE NOT ACCEPTED.

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The only exception is if the product is defective, in which case it will be exchanged for an identical item.

 

HOW TO REQUEST A RETURN

 

Please follow the instructions below to submit your return request.

Return requests must be submitted via our WhatsApp Customer Service chat within 7 CALENDAR DAYS of receiving your order.

Items must be in perfect condition, free from stains, odours and any signs of alteration or wear. All original tags must remain attached, and items must be returned in their original packaging.

 

We offer two options for processing your return:

A) HANDLE THE RETURN YOURSELF

In your WhatsApp message, provide your order number and let us know that you will be arranging the return yourself.

Once we have confirmed that your return request is within the permitted timeframe, you must send the parcel to the following address, providing the details below:

• Name: CARMEN LEÓN

• Address: Calle Molares 8, 1º

• Postcode and city: 41710 Utrera (Sevilla), Spain

• Phone: +34 674 38 11 75

B) LET US HANDLE THE RETURN

If you would prefer us to arrange the return, please provide your order number in your WhatsApp message. A MRW courier will collect your parcel from the delivery address the accorded date.

• You will not need to print a return label.

• This service costs €6 for orders delivered to mainland Spain and €10 for orders delivered to the Balearic Islands and Portugal. The applicable fee will be deducted from your total refund.

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This service is not available for orders delivered to the Canary Islands.

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Please note: You are responsible for any shipping costs and applicable customs duties.

Refunds will always be issued using the same payment method used for the original purchase.

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Once we have inspected the returned items at our premises and confirmed that everything complies with our return policy, we will issue the refund. The refund will be processed within a maximum of 10 days. You will receive an automatic email notification confirming that the refund has been initiated.

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SHIPPING COSTS ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.

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Please remember that if your order does not meet all the conditions outlined above, CLAW THE LABEL reserves the right to refuse any exchange or return.

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